FAQs - basiclly


 

 

 

 

Who are you?

Basiclly is a clothing brand based in Noida, India. We firmly believe in slow and sustainable fashion practices and fair trade means. All our products are made from the finest quality, all natural fabrics that are good for you and good for your environment. We make simple products that seamlessly integrate in your everyday wardrobe. We are all about comfort, ease and familiarity.

 

 

 

What are the modes of shopping and payment you use?

We accept Visa, Mastercard, Amex, Discover, Bank transfer.

If you like something online but do not use online modes of payment, we also accept direct bank transfers.

Our bank details are as follows:

 

Name: BASICLLY CLOTHING AND LIFESTYLE CO

Bank Name: AXIS bank

Type: Current

 

A/c No.: 920020018274928

IFSC Code: UTIB0000022

Branch: SECTOR 16, NOIDA

 

 

Please remember, if you’re making a direct bank transfer, send us a receipt with your order, address and contact details once you’ve made the payment,, and we’ll process your order.

 

 

Do you retail through physical stores?

 

As we are an upcoming clothing brand, we don’t have any physical stores yet.

 

 

 

What is your return & exchange policy?

 

We hand-make every piece to suit your need, however if you feel that the garment doesn’t fit well, we’d request you to ship us your piece back with a small note stating alteration requirements and correct measurements.

Alternatively, you can exchange the piece with a store credit of the same value by shipping it back to us, but we’d appreciate a feedback and reason for the same.

To avail either of these options, the garment should be intact with all the tags and labels. All the returns should be initiated within 1 week of receiving the garment.

Return requests received beyond 1 week shall not be entertained. 

*We don’t provide a return refund unless the piece is found defected from our end.*

 

 

 

 

 

 

 

What are your shipping charges?

We ship in India as well as internationally with reliable courier partners. The prices vary according to the size of the package.

 

Shipping is free for all prepaid orders above INR 1000, shipped within India.  A Standard Shipping Charge of Rs. 95 will be applicable to all orders under Rs. 1000. For international shipping, we charge INR 1800 for orders under INR 20000. For orders above INR 20000, we provide free shipping worldwide. Please write to us at info@basiclly.com incase of any queries.

Please check for the shipping price on the item you want to purchase. We have no control over delays related with customs and custom charges. They vary from one country to another.  

 

 

 

 

 

How soon will my order reach me?

Since we only work on a made-to-order model, please understand that we don't keep inventory and your order will be made from scratch which can take anywhere between 5-7working days, with an additional shipping time of about 3-4 days.

 

 

 

 

 

 

What if I like a piece that is out of stock now?

If a design you like is out of stock, it is because we don’t have that fabric anymore. If you like the style and are okay to go with a different fabric from our webshop, we’d willingly customise it for you! :)

 

 

 

 

Do you have a separate online store for international orders?

We ship worldwide from our website and also through Etsy.

https://www.etsy.com/in-en/shop/basiclly?ref=seller-platform-mcnav

 

 

 

 

 

How do I know you’ve shipped my order?

Tracking details are mailed to you after we ship your order.

 

 

 

 

Do you customise clothes? If yes, is it charged extra?

Yes, we customise for a perfect fit. We don’t charge anything extra for basic length alterations, however if the piece requires to be entirely customised, the customisation charges vary between Rs. 250 to Rs. 1500.

 

 

 

 

What is the procedure for getting clothes customised?

You can reach us on email - info@basiclly.com or DM us on Instagram or WhatsApp on this number +918447610602 with what you want to order and what customisations you require, We’ll assist you with the process.

 

 

 

 

How do you promote sustainable and fair trade?

We believe in sustainable practice and are strong promoters of fair trade. Each of our pieces is handmade from scratch and crafted out of handloom cotton, linen and silk variants for supreme luxury and comfort.

 

 

 

 

From where do you source your fabrics?

We source our fabrics from weavers across the country. We also use headstock fabrics.

 

 

 

How often do you come up with a new collection?

We launch a new collection every 2-3 months.

 

 

For any unanswered questions,

You can write to us at info@basiclly.com .